SHIPPING AND RETURNS

Shipping:

Shipping costs within Canada, USA and Internationally will be calculated at checkout. Enjoy free shipping over $100.00 in purchases within Canada and $125.00 within the United States.

Processing times: All orders will be processed and shipped within 2-4 business days from the date the order is placed. There may be processing delays during our sale seasons due to high volume of orders.

Return Policy

At Aiiro, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Refund and Exchanges:

  • To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
  • Refunds are processed once the returned product is received and inspected.
  • Buyers have the right to request a refund within 30 days from the date of purchase.

Refund Process:

  1. Go to the Aiiro home page and login to your account or click here.
  2. Once item is fulfilled, you have an option to initiate a return request.
  3. Await approval and instructions for the return.
  4. Ship the product back to the provided address.
  5. Once received, your refund will be processed within 7 days.
  6. A credit will be processed onto your original payment method within 5-10 business days.

Exchange Process:

  • For all exchanges we will process your order as a refund and you can repurchase the correct item. See process above for returns.

Return Shipping:

  • Buyers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a reputable courier and opting for a tracked shipping service.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or issue a full refund.

Contact Us: If you have any questions about our return policy, please reach out to our customer support at info@aiirolash.com.

Thank you for choosing Aiiro. Your satisfaction is our priority.

Aiiro